For inquiries and/or information of any kind, we invite you to:
- Send an e-mail to firstname.lastname@example.org
- Write on WhatsApp to the number +39 329 9877151
- Complete the format on the specific Assistance page
- Call the shop at opening hours at +39 039 2302072
We will respond as quickly as possible by providing all the information requested
The procedure to be followed to use a coupon / discount code / gift certificate is structured as follows:
- Select the product, the correct size and click on “Add to cart”
- Enter the “cart” or “cashier” section to complete the purchase
- Enter the discount code in the appropriate field “Discount voucher code”
- Click on “Apply coupon” and check that the discount code has been applied to the order
- The value of the discount will be directly deducted from the amount of the order
- You can delete the coupon by deleting the discount code from the appropriate field
NB: in the event that the discount code is not valid or applicable to certain products, the words “The promotional code is not valid” will appear. In this case we invite you to try again and verify the validity conditions of the coupon.
The procedure to follow to place an order is as follows:
- Select the chosen product, the correct size and click on “Add to cart”
- Then enter the “Shopping Cart” section using one of the following two methods: 1) by clicking at the top right first on the cart symbol and then on see cart 2) by clicking directly on the cart item at the bottom of the page
- You will then be directed to a new page called “Cart” where you can enter a discount code in the “Discount voucher code” area
- Then click on “Complete order”. At this stage, if you have a PayPal account, you can click on “PayPal” and you will be redirected directly to the PayPal page where entering your credentials you can conclude the order faster
- If you clicked on “Conclude order”, because you do not have a PayPal account, you will be redirected to a new page called “Checkout” where you can enter all your data and select one of the payment methods allowed so that you can then conclude the order
- Once the payment method has been chosen and flag has accepted the “Terms and Conditions”, click on the “Place Order” button
- The order is thus concluded and you will receive confirmation throw e-mail
- You will then be contacted by our customer service, who will provide you with the link from which you can track your shipment
You can pay by one of the following methods:
CREDIT CARD: by purchasing on our website, the Customer enters his credit card data in a protected electronic banking system provided by the MonetaWeb 2.0 Intesa SanPaolo circuit. The Visa, MasterCard, Maestro, Diners and JCB circuits are enabled. By making purchases on www.revolutionconceptstore.it, your financial information such as card number and expiration date, personal data and so on, will be exclusively processed by a bank through a protocol based on the HTTPS protocol in line with the security standards imposed by international circuits. The Mercury Payment Services Systems are also subjected to periodic security checks and constantly updated to guarantee protection against any vulnerabilities detected by standard protocols. MonetaWeb 2.0 Intesa SanPaolo processes all transactions and Revolution Concept Store guarantees customers maximum security through SSL (Secure Socket Layer) certification. For reasons of greater protection on e-commerce transactions, Revolution Concept Store suggests its Customers to activate the security PIN codes provided by Verified by Visa or SecureCode by MaserCard. For more information, please visit www.visa.com or www.mastercard.com. If the funds are sufficient and the data correctly entered the transaction is authorized instantly. The amount is moved on the next business day at the time the order is executed. The Revolution Concept Store customer service representatives are in no way authorized to request or accept credit card numbers or the validity details of the same.
choosing PayPal at the time of confirmation of the order you will be directly directed to the PayPal site where you can complete the payment procedure by entering your e-mail address and your PayPal password. Your payment data will not be shared with www.revolutionconcepstore.it but will be managed directly by PayPal in complete security. Revolution Concept Store accepts PayPal payments only if they come from verified accounts.
Cash on delivery:
this payment method can only be used on the Italian territory with an additional cost of € 5. The purchased products will be paid directly to the courier upon delivery. Revolution Concept Store accepts payments in cash only. Please pay attention to correctly indicate the shipping address and an active telephone number to be able to contact you if necessary.
upon completion of the order, you will receive an e-mail with the bank details on which to make the payment. As the reason for the bank transfer it is requested to report the identification code of the order. After the transfer, send a copy of the payment account to the e-mail address email@example.com. The goods will be reserved in the Customer’s name for 72 working hours from the confirmation of the order, after which, if this copy is not received, the order will be considered cancelled. The order will be processed only after the payment has been credited and will be visible on the Revolution Concept Store bank account. Please note that generally the amount of the bank transfer is credited after 3/5 working days from the date of the transfer.
The published prices and final invoices are expressed in Euro (EUR) for all countries in the world. For any need, do not hesitate to contact us!
Revolution Concept Store carries out shipments in total safety in Italy and all over the world by express courier GLS, DHL or EMS. Boxes and packaging are adequately sized and the items will be well protected throughout the shipment. Orders are generally processed the same day if placed before 12.30 or the following working day if the order was received after this time. If orders are placed during the weekend (from Friday afternoon to Sunday), they will be processed immediately the following Monday. In the case of holidays or special events, orders could be processed with a longer time frame (2-3 working days). Furthermore, Revolution Concept Store is not responsible for any delays due to greater forces attributable to the shipper to whom the package is entrusted (eg strikes, areas not serviced daily etc.), customs procedures, unusual weather events, periods of greater intensity such as holidays and particular commercial events (e.g. sales, black Friday etc.)
When the order is shipped, the Customer will receive an e-mail indicating the shipment number and the link that will allow online traceability. Upon arrival of the goods, the Customer is asked to check the integrity of the package before signing the courier as proof of delivery of the shipment. If the packaging appears to have been tampered with, the Customer has the right to refuse the goods by having the courier write down the “tampered-damaged neck” or pick up the goods by having the courier write “with reservation”. In the event of one of the following anomalies, notify our customer service by sending an e-mail to firstname.lastname@example.org
It is not possible to group two separate orders made separately, therefore the shipping costs will be charged for each of them.
SHIPMENTS ITALY – VATICAN – SAN MARINO:
The cost of shipping is € 5 with advance payment, it will be free for orders over € 99.
The cost of shipping with cash on delivery includes an additional cost of € 5 for a total of € 10. If the order is higher than € 99, the shipment will be free and only the € 5 cash on delivery service will be charged.
Delivery times estimated 1/3 consecutive working days.
For RETURNS see the dedicated section.
EUROPEAN UNION SHIPMENTS:
EU COUNTRIES: Austria, Belgium, Denmark, Germany, Luxembourg, Holland (Netherlands), Poland, Czech Republic, Slovakia, Slovenia, Hungary, France, United Kingdom, Spain, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Bulgaria, Cyprus
The shipping cost is € 15, will be free for orders over € 149.
Delivery times estimated 2/4 consecutive working days.
For RETURNS see the dedicated section.
EXTRA SHIPMENTS EUROPEAN UNION AND REST OF THE WORLD:
For shipments to countries outside the European Union and the rest of the world, the cost of shipping is € 30, will be free for orders over € 299
Delivery times estimated 3/7 consecutive working days.
Any customs duties and charges are always charged to the customer.
For RETURNS see the dedicated section.
Note: fragrance shipments to countries outside the European Union cannot be made, therefore all orders of this type will not be processed and will be reimbursed. The same procedure will be adopted if orders for products belonging to categories prohibited by the customs rules in force in the state in which the shipment is to be made are received. Revolution Concept Store will take care of contacting the Customer and immediately reimbursed the amount due.
Revolution Concept Store recognizes to the consumer, who for any reason is not satisfied, the right of withdrawal as required by current legislation without penalty and without specifying the reason.
By exercising the right of withdrawal, the Customer can choose between one of the following compensation options:
- REPLACEMENT: it is possible to replace the product with a size, colour or article change if available.
- CREDIT STORE: it is possible to request a voucher for the total or partial amount paid by deducting the shipping charge. It must be used within three months of the return, cannot be combined with other store credits and its value cannot be divided into multiple orders but spent in a single order of equal or greater value.
- REFUND: crediting the amount due by traceable method deducting the shipping cost. Bank transfer will make the refund within 5 days of receipt of the return.
PROCEDURE AND RETURN CONDITIONS:
Within 14 days of receiving the goods, the Customer must contact our customer service to receive all the information necessary to carry out the procedure. By sending an e-mail to email@example.com, the willingness to withdraw, the order number and the product code in question as well as the type of compensation desired (see the three methods indicated above) must be indicated.
The products must be returned intact, unused and not worn, inserted in their complete original packaging in all its parts (box, certificates, tags, guarantee and so on) with adequate external packaging carefully sealed. The return of the items must be received at our office within 7 working days of receiving the return authorization from our customer service. Delays beyond this term could cause damage to our store and therefore the return could be refused as well as for any unauthorized return from our customer service
The first return from ITALY is free when the replacement or the store credits are chosen as compensation forms. In the event that reimbursement is chosen as a form of compensation, the return is free only for orders over € 200. In all other cases the return shipment is charged to the customer who can choose whether to return the goods autonomously or benefit from our home collection service at a cost of € 10 which will be deducted from the total amount due.
The return from abroad (EU, EXTRA EU, REST OF THE WORLD) is always charged to the customer as well as any import duties and taxes if applied and charged by Italian customs. These possible additional costs will be deducted from the total amount due. The customer can benefit from our home collection service by contacting our customer service to arrange the costs of the return shipment.
In the case of return of defective goods or incorrect shipment, all costs relating to transport for the replacement of the product shall be borne by Revolution Concept Store, which may reserve the right to request photographic evidence before authorizing the return. The Customer, from the delivery of the shipment, has 14 days to communicate to our customer service any defects of the products received, after this term any claim can no longer be accepted.
Revolution Concept Store is not responsible in any way for damage or theft /loss of goods returned by uninsured shipments. They will not be withdrawn under any circumstances parcels cash on delivery or carriage forward.
NB: it is up to the Revolution Concept Store to check the conditions of the goods returned with the return before proceeding to the form of compensation requested by the Customer.
WHEN THE RIGHT OF WITHDRAWAL LAPSES:
The right of withdrawal lapses when Revolution Concept Store ascertains:
- Even partial use of the good
- Lack of original head labels
- Lack of external packaging and / or original internal packaging
- Absence of integral elements of the product
- Damage to the product for reasons other than transportation
In the cases mentioned above, the purchased good will be returned to the sender, charging the shipping costs to the sender.